Pinaberry Mix Box

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer services team who will assist in either issuing a full refund or send out a replacement product. You will also be advised to dispose the products safely.

Buyers  have up to 30 days from dispatch of your goods to return an unwanted product back. This also applies to products ordered as part of a multiple item order.

You will be responsible for:

1. Not opening the product or removing any item as part of the product received
2. Keep all products secured as received
3. Initiate and complete the returns process
4. All postage / shipping costs

As soon as the returned product is received by us, and in a satisfactory condition or the product you received is incorrect, we will, by your request: ssue a full refund, within 7 working days

For health and safety reasons, we are unable to accept returns on any soft drink, non-alcoholic beverages or any other products less than 9% alcohol content.